Refund and Returns Policy for FLEXNOVAS

Effective Date: February 26, 2025

We want you to be fully satisfied with your purchase at FLEXNOVAS. If you are not completely satisfied, we offer a flexible return and refund policy to ensure your shopping experience is pleasant.

1. Return Eligibility

  • Products must be returned within 30 days from the date of purchase.
  • Items must be unused, unworn, and in their original packaging.
  • Proof of purchase (e.g., receipt or order confirmation) is required for all returns.
  • Products that are damaged, altered, or missing parts cannot be returned.

2. How to Return an Item

To return an item:

  1. Contact our customer service at info@flexnovas.xyz with your order details.
  2. Our team will provide you with a return authorization and instructions.
  3. Pack the item securely and ship it back to the address provided.
  4. Ensure the return package is fully insured as we cannot be responsible for lost or damaged returns.

3. Refunds

Once we receive your returned item, we will inspect it and process your refund within 10 business days. Refunds will be issued to the original method of payment. Please note that shipping fees are non-refundable.

4. Exchanges

If you would like to exchange a product for a different model or size, please follow the return process and place a new order for the replacement item.

5. Non-Refundable Items

Certain items are not eligible for return or refund, including:

  • Sale or discounted items.
  • Customized or personalized products.
  • Gift cards.

6. Contact Information

For any inquiries related to refunds or returns, please reach out to us:

Contact Information: